{"id":104502,"date":"2023-06-26T10:46:01","date_gmt":"2023-06-26T05:16:01","guid":{"rendered":"https:\/\/tradebrains.in\/features\/?p=104502"},"modified":"2023-06-26T10:46:03","modified_gmt":"2023-06-26T05:16:03","slug":"81-of-edtech-platform-users-face-refund-trust-issues-survey","status":"publish","type":"post","link":"https:\/\/tradebrains.in\/features\/81-of-edtech-platform-users-face-refund-trust-issues-survey\/","title":{"rendered":"81% of edtech platform users face refund, trust issues: Survey"},"content":{"rendered":"<div class=\"trade-content_2\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-3877518875\"><p><a href=\"https:\/\/tradebrains.in\/get\/telegram\/\"><img decoding=\"async\" class=\"alignnone wp-image-101992\" src=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2023\/01\/telegram-channel-300x119.png\" alt=\"\" width=\"148\" height=\"59\" \/><\/a> <a href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN3Epgswxc--Aw?hl=en-IN&amp;gl=IN&amp;ceid=IN%3Aen\"><img decoding=\"async\" class=\"alignnone wp-image-123430\" src=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-300x82.png\" alt=\"follow-on-google-news\" width=\"222\" height=\"61\" srcset=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-300x82.png 300w, https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-150x41.png 150w, https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news.png 468w\" sizes=\"(max-width: 222px) 100vw, 222px\" \/><\/a><\/p>\n<\/div><p>Around 81 per cent of people surveyed have faced issues around fee refund, trust, transparency and others from edtech platforms, according to online survey platform LocalCircles.<\/p><div class=\"trade-content_7\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-584683712\"><!-- Composite Start --> \r\n <div id=\"M923760ScriptRootC1549812\"> \r\n <\/div> \r\n <script src=\"https:\/\/jsc.mgid.com\/t\/r\/tradebrains.in.1549812.js\" async> \r\n <\/script> \r\n <!-- Composite End --><\/div><p>The survey conducted between February 16 and June 15, 2023, found that 32 per cent of users have faced issues with BYJU&#8217;S, 10 per cent each with Unacademy and Udemy, 3 per cent each with Vedantu and Simplilearn and 2 per cent with Physics Wallah, LocalCircles said in a report.<\/p><p>&#8220;81 per cent of online education platform users surveyed indicated that they had faced one or more issues in the last 24 months,&#8221; LocalCircles said.<\/p><p>The survey received around 32,000 responses but the number of responses varied from question to question.<\/p><div class=\"trade-content_5\" id=\"trade-3044108418\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-4023722985638610\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- in_content_2_news -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-4023722985638610\"\r\n     data-ad-slot=\"7925020301\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div><p>The query around the kind of issues that edtech users face received nearly 12,000 responses comprising issues around teaching staff changes\/ effectiveness issues, refund issues, and trust issues like false promises and transparency issues.<\/p><p>In response to the survey, a Physics Wallah spokesperson said that the company is fully committed to ensuring student satisfaction and swiftly resolving any issues they encounter.<\/p><p>&#8220;With an exceptional success rate of over 99 per cent in resolving student tickets over the past 12 months, we prioritize providing timely responses to cater to students&#8217; needs,&#8221; the spokesperson said.<\/p><div class=\"trade-after-content\" id=\"trade-22592373\"><div id=\"taboola-below-article-thumbnails\"><\/div>\r\n<script type=\"text\/javascript\">\r\n  window._taboola = window._taboola || [];\r\n  _taboola.push({\r\n    mode: 'alternating-thumbnails-a',\r\n    container: 'taboola-below-article-thumbnails',\r\n    placement: 'Below Article Thumbnails',\r\n    target_type: 'mix'\r\n  });\r\n<\/script>\r\n<script type=\"text\/javascript\">\r\n  window._taboola = window._taboola || [];\r\n  _taboola.push({flush: true});\r\n<\/script><\/div>","protected":false},"excerpt":{"rendered":"<p>Around 81 per cent of people surveyed have faced issues around fee refund, trust, transparency and others from edtech platforms, according to online survey platform LocalCircles. The survey conducted between February 16 and June 15, 2023, found that 32 per cent of users have faced issues with BYJU&#8217;S, 10 per cent each with Unacademy and [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":81083,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1697,31],"tags":[],"class_list":["post-104502","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-economy","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>81% of edtech platform users face refund, trust issues: Survey - Trade Brains Features<\/title>\n<meta name=\"description\" content=\"Around 81 per cent of people surveyed have faced issues around fee refund, trust, transparency and others from edtech platforms, according to online survey platform LocalCircles.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tradebrains.in\/features\/81-of-edtech-platform-users-face-refund-trust-issues-survey\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"81% of edtech platform users face refund, trust issues: Survey\" \/>\n<meta property=\"og:description\" content=\"Around 81 per cent of people surveyed have faced issues around fee refund, trust, transparency and others from edtech platforms, according to online survey platform LocalCircles.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/tradebrains.in\/features\/81-of-edtech-platform-users-face-refund-trust-issues-survey\/\" \/>\n<meta property=\"og:site_name\" content=\"Trade Brains Features\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TradeBrainsOfficial\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-06-26T05:16:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-06-26T05:16:03+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2023\/01\/money-cover-image.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1280\" \/>\n\t<meta property=\"og:image:height\" content=\"854\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"PTI News\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2023\/01\/money-cover-image.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@TradeBrainsGrp\" \/>\n<meta name=\"twitter:site\" content=\"@TradeBrainsGrp\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"PTI News\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/tradebrains.in\/features\/81-of-edtech-platform-users-face-refund-trust-issues-survey\/\",\"url\":\"https:\/\/tradebrains.in\/features\/81-of-edtech-platform-users-face-refund-trust-issues-survey\/\",\"name\":\"81% of edtech platform users face refund, trust issues: Survey - 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