{"id":8716,"date":"2021-12-15T09:55:56","date_gmt":"2021-12-15T04:25:56","guid":{"rendered":"https:\/\/tradebrains.in\/features\/uniphore-software-systems\/"},"modified":"2021-12-15T10:19:51","modified_gmt":"2021-12-15T04:49:51","slug":"uniphore-software-systems","status":"publish","type":"post","link":"https:\/\/tradebrains.in\/features\/uniphore-software-systems\/","title":{"rendered":"Uniphore Collaborates with Cisco to Enable Better Customer Experiences"},"content":{"rendered":"<div class=\"trade-content_2\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-2435847983\"><p><a href=\"https:\/\/tradebrains.in\/get\/telegram\/\"><img decoding=\"async\" class=\"alignnone wp-image-101992\" src=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2023\/01\/telegram-channel-300x119.png\" alt=\"\" width=\"148\" height=\"59\" \/><\/a> <a href=\"https:\/\/news.google.com\/publications\/CAAqBwgKMN3Epgswxc--Aw?hl=en-IN&amp;gl=IN&amp;ceid=IN%3Aen\"><img decoding=\"async\" class=\"alignnone wp-image-123430\" src=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-300x82.png\" alt=\"follow-on-google-news\" width=\"222\" height=\"61\" srcset=\"https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-300x82.png 300w, https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news-150x41.png 150w, https:\/\/tradebrains.in\/features\/wp-content\/uploads\/2024\/05\/follow-on-google-news.png 468w\" sizes=\"(max-width: 222px) 100vw, 222px\" \/><\/a><\/p>\n<\/div><p>Uniphore joins Cisco SolutionsPlus Partner Program Chennai, India, &#038;Palo Alto, Calif. \u2013 Business Wire India  Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions.<\/p><div class=\"trade-content_7\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-1952743833\"><!-- Composite Start --> \r\n <div id=\"M923760ScriptRootC1549812\"> \r\n <\/div> \r\n <script src=\"https:\/\/jsc.mgid.com\/t\/r\/tradebrains.in.1549812.js\" async> \r\n <\/script> \r\n <!-- Composite End --><\/div>\n<p>  Through Cisco\u2019s SolutionsPlus Program, Cisco\u2019s customers and channel partners can purchase Uniphore\u2019s conversational automation products to enable more efficient, frictionless and secure conversations between customer service agents and customers. For Cisco partners, this means they can resell and upsell, bringing additional customer experience innovation and value to their customers.<\/p>\n<p>  In addition to joining Cisco\u2019s SolutionsPlus Program, the companies continue their work on developing new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.<\/p>\n<p>  For example, Uniphore\u2019s innovative AI technology dramatically reduces agent aftercall work time, by up to 80% in many cases. Currently, Uniphore\u2019s innovative UAssist After Call Work solution has been validated as &#8220;Cisco Compatible&#8221; on Cisco Systems Global Price List (GPL).<\/p><div class=\"trade-content_5\" id=\"trade-411898895\"><script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-4023722985638610\"\r\n     crossorigin=\"anonymous\"><\/script>\r\n<!-- in_content_2_news -->\r\n<ins class=\"adsbygoogle\"\r\n     style=\"display:block\"\r\n     data-ad-client=\"ca-pub-4023722985638610\"\r\n     data-ad-slot=\"7925020301\"\r\n     data-ad-format=\"auto\"\r\n     data-full-width-responsive=\"true\"><\/ins>\r\n<script>\r\n     (adsbygoogle = window.adsbygoogle || []).push({});\r\n<\/script><\/div>\n<p> \u201cCisco has been delivering solutions for enterprise business challenges for decades and we\u2019re really pleased to be part of their ecosystem,\u201d said Umesh Sachdev, CEO and Co-founder, Uniphore. \u201cBeing a part of Cisco\u2019s SolutionsPlus Program further validates the value our conversational automation platform brings to businesses in a wide range of industries. We are thrilled to continue working closely with Cisco, a partner, supporter, and recent investor.\u201d     Cisco Investments participated in Uniphore\u2019s Series D round in March 2021. The investment supports the development of new capabilities in AI, conversational automation, and real-time call and sentiment analysis. These types of advances are transforming customer experience across contact centers for global enterprises.<\/p>\n<p>  &#8220;Businesses must differentiate by delivering personalized experiences that consistently exceed expectations during every customer interaction and at every touchpoint,\u201d said Fernando Mousinho, Head of Product and GTM, Contact Center Business Unit, Cisco. \u201cFor organizations looking to reduce call volumes, augment human agent workloads, faster wrap-up, and improve first-call resolution, Uniphore\u2019s AI\/ML services are valuable tools to improve customer experience.\u201d  About Uniphore  Uniphore is the global leader in Conversational Automation. Every day, billions of conversations take place across industries \u2014 customer service, sales, HR, education and more. Whether they are human to human, human to machine or machine to machine, conversations are at the heart of everything we do, and the new currency of the enterprise.<\/p>\n<p>  At Uniphore, we believe companies that best understand and take action on those conversations will win. We have built the most comprehensive and powerful conversational automation platform that combines conversational AI, workflow automation, and RPA (Robotic Process Automation) with a business user-friendly-UX in a single integrated platform to transform and democratize customer experiences across industries.<\/p>\n<p>  Follow our blog  and connect with us on LinkedIn, Twitter, Facebook, and Instagram.<\/p>\n<p>   PWR PWR<\/p>\n<div class=\"trade-after-content\" id=\"trade-410372325\"><div id=\"taboola-below-article-thumbnails\"><\/div>\r\n<script type=\"text\/javascript\">\r\n  window._taboola = window._taboola || [];\r\n  _taboola.push({\r\n    mode: 'alternating-thumbnails-a',\r\n    container: 'taboola-below-article-thumbnails',\r\n    placement: 'Below Article Thumbnails',\r\n    target_type: 'mix'\r\n  });\r\n<\/script>\r\n<script type=\"text\/javascript\">\r\n  window._taboola = window._taboola || [];\r\n  _taboola.push({flush: true});\r\n<\/script><\/div>","protected":false},"excerpt":{"rendered":"<p>Uniphore joins Cisco SolutionsPlus Partner Program Chennai, India, &#038;Palo Alto, Calif. \u2013 Business Wire India Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. Through Cisco\u2019s SolutionsPlus Program, Cisco\u2019s customers and channel partners can purchase [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[1696,31],"tags":[],"class_list":["post-8716","post","type-post","status-publish","format-standard","hentry","category-corporate-action","category-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v20.5 (Yoast SEO v25.0) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Uniphore Collaborates with Cisco to Enable Better Customer Experiences - Trade Brains Features<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/tradebrains.in\/features\/uniphore-software-systems\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Uniphore Collaborates with Cisco to Enable Better Customer Experiences\" \/>\n<meta property=\"og:description\" content=\"Uniphore joins Cisco SolutionsPlus Partner Program Chennai, India, &#038;Palo Alto, Calif. \u2013 Business Wire India Uniphore, the leader in Conversational Automation, announced today that it has joined Cisco SolutionsPlus, an industry-leading partner program that helps enterprise buyers design and implement complete end-to-end customer solutions. 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