Synopsis: India has 480+ installed mid-market GCCs employing 210,000 people, with Tier I and Tier II cities rising. These agile centers now “drive” 1/3 of all new GCC investment, also making India a catalyst for supporting our role as a global digital and innovation hub.
What is a Mid-Market GCC?
- Generally, mid-market GCCs are established by multinational corporations with revenues of between $100 million and $1 billion dollars, tasked with carrying out high-value, specialized functions through lean operational models.
- They are uniquely positioned as transformation centers, with 47% of product management talent and 40% of architect talent globally located at India’s mid-market GCC locations.
Total Installed Mid-Market GCCs in India: 2025 Snapshot
- As of FY2025, there are over 480 mid-market GCCs in operation in India, equivalent to roughly 27% of GCCs operating nationally and employing approximately 210,000+ skilled professionals in the mid-market firms we serviced.
- The installed base also captures approximately 680 mid-market GCC “units” (individual operating setups), which is equivalent to approximately 22% of total GCC units in the country.
- As a reference point, nearly 35% of the installed base (units) are located in Bengaluru, the highest concentration of mid-market GCCs in India, compared to Hyderabad, NCR, Pune and Chennai. Also, Tier II cities represent approx ~15,000 professionals and are seeing rapid growth in new GCC setups.
- In the last two years (2023-2025), there are 45 new mid-market GCCs (35% of all newly opened GCCs).
- Mid-market GCCs are growing 1.2x times faster than the large enterprise GCCs which suggests it is becoming an essential aspect of India’s digital and innovation economy.
- The abilities and agility of mid-market enterprises is a result of their focus on being 1.3x times more likely to be an operating setup as global transformation hubs of any firm and a disproportionate share of personnel in deep-tech, product management, and architecture for their parent firms worldwide.
1. Bengaluru – The Innovation Capital
- Industry Focus & Impact: Technology, Software Internet, SaaS, Cloud, AI, Product innovation.
- Recent Growth: 45 new mid-market GCCs in last two years; hosts 34% of mid-market units.
- Employment: Largest mid-market GCC talent pool in India.
- Key Companies: Planview, Bazaarvoice, Flexera.
- Attraction Factors: Mature digital talent, startup ecosystem, robust infrastructure.
- Ecosystem Strength: Premier institutes, investor presence, product development focus.
2. Hyderabad
- Industry Focus & Impact: Digital engineering, Life sciences, pharma R&D.
- Recent Growth: Rapid expansion with 25% share in mid-market GCC talent growth. GCC unit for mid-market in Hyderabad is 15% (rising quickly)
- Employment: 11% of mid-market GCC talent.
- Key Companies: Castlight, Vervent.
- Attraction Factors: Government incentives, affordable infrastructure, global pharma presence.
- Ecosystem Strength: Strong IT services industry and research clusters.
3. NCR (Delhi-NCR)
- Industry Focus & Impact: Professional services, global customer operations, analytics.
- Recent Growth: Increasing mid-market GCC presence focusing on CX and finance. GCC unit for mid-market in Hyderabad is 13%.
- Employment: Significant mid-tier GCC employment.
- Key Companies: HERE Technologies.
- Attraction Factors: Proximity to headquarters, talent leadership pool.
- Ecosystem Strength: Mature business services ecosystem.
Also read: Types of Global Capability Centers (GCCs) Operating in India as of 2025
4. Chennai
- Focus & Impact on Industry: Cost-effective engineering and software, automotive.
- Recent Growth: Emergence of midmarket GCC units driven by incentives and cost advantages. GCC unit for mid-market in Hyderabad is 12%.
- Employment: Rapid growth due to cluster expansion.
- Key Companies: EXFO India.
- Attraction Factors: Low operational costs, increased talent supply.
- Ecosystem Strength: Manufacturing ecosystem and IT clusters.
5. Pune
- Focus & Impact on Industry: Automotive engineering and software services, advanced manufacturing technologies.
- Recent Growth: Modest but steady traction with midmarket GCC in automotive and non-financial software. GCC unit for mid-market in Hyderabad is 11%.
- Employment: Moderate growth but ongoing.
- Key Companies: EXFO, HERE.
- Attraction Factors: Educational infrastructure, concentration of IT/engineering talent.
- Ecosystem Strength: A hybrid manufacturing and IT ecosystem.
6. Mumbai
- Focus & Impact on Industry: Financial services, digital operations, software.
- Recent Growth: Smaller midmarket presence but growing for fintech and product firms. GCC unit for mid-market in Hyderabad is 8%.
- Employment: Emerging midmarket GCC cluster.
- Key Companies: HERE Technologies.
- Attraction Factors: Proximity to financial district, range of talent.
- Ecosystem Strength: The largest responsibility of commercial hubs.
India’s Global Standing and Trends Ahead
- The Indian GCC opportunity is huge, with 30,000-40,000 mid-size enterprises globally addressable and underpenetrated (notably in specialty verticals (Europe, Middle East and Africa) EMEA/APAC (Asia-Pacific) headquarters).
- Global companies are increasingly opting for more flexible, conditional, or lower-cost GCC delivery models, emphasising local technology upskilling and domestic aspirations in becoming a global product development and engineering hub.
Challenges and Outlook
- Mid-market GCCs face several challenges, such as attracting talent (not only due to lower brand recall but also including lower capitalization), standardizing operating models, and having a network presence, but there are best practices and support from the government that can build towards these challenges.
- The next chapter will see continuing expansion into models requiring innovation (shifting to upstream global charter leadership and building digital businesses, not just back office delivery or delivery-only).
Conclusion
India’s mid-market GCC ecosystem continues to scale at record pace, to the benefit of the overall economy and upskilling talent, as it continues to become the global digital innovation and transformation hub.
Written By Rachna Rajput
