{"id":10273,"date":"2026-06-25T12:17:21","date_gmt":"2026-06-25T06:47:21","guid":{"rendered":"https:\/\/tradebrains.in\/money\/?p=10273"},"modified":"2026-06-25T12:17:28","modified_gmt":"2026-06-25T06:47:28","slug":"no-pran-number-no-password-pfrda-launches-pension-sahayak-replacing-the-old-grievance-redressal-system","status":"publish","type":"post","link":"https:\/\/tradebrains.in\/money\/no-pran-number-no-password-pfrda-launches-pension-sahayak-replacing-the-old-grievance-redressal-system\/","title":{"rendered":"No PRAN Number, No Password: PFRDA Launches Pension Sahayak Replacing the Old Grievance Redressal System"},"content":{"rendered":"\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Synopsis: <\/strong><em>PFRDA replaces its earlier Central Grievance Management System (CGMS) with <\/em><strong><em>Pension Sahayak<\/em><\/strong><em> which is an <\/em><strong><em>AI powered<\/em><\/strong><em>, multilingual grievance redressal portal. This includes features such as <\/em><strong><em>OTP based login<\/em><\/strong><em>, voice enabled filing in <\/em><strong><em>22 Indian Languages<\/em><\/strong><em>, automated escalation &amp; real time grievance tracking.<\/em><\/p>\n<\/blockquote>\n\n\n\n<p>The use of AI has entered the government redressal system too. The launch of <strong>Pension Sahayak,<\/strong> by the Pension Fund Regulatory and Development Authority (PFRDA), is an AI-enabled grievance redressal platform that replaces the earlier Central Grievance Management System (CGMS).&nbsp;<\/p><div class=\"trade-content-3\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-3545512155\"><a data-no-instant=\"1\" href=\"https:\/\/tradebrains.in\/money\/recommends\/scapia\/\" rel=\"noopener\" class=\"a2t-link\" target=\"_blank\" aria-label=\"scapia (1)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/tradebrains-wp.s3.ap-south-1.amazonaws.com\/money\/wp-content\/uploads\/2025\/12\/scapia-1.jpg\" alt=\"scapia (1)\"  srcset=\"https:\/\/tradebrains-wp.s3.ap-south-1.amazonaws.com\/money\/wp-content\/uploads\/2025\/12\/scapia-1.jpg 1000w, https:\/\/tradebrains-wp.s3.ap-south-1.amazonaws.com\/money\/wp-content\/uploads\/2025\/12\/scapia-1-980x980.jpg 980w, https:\/\/tradebrains-wp.s3.ap-south-1.amazonaws.com\/money\/wp-content\/uploads\/2025\/12\/scapia-1-480x480.jpg 480w\" sizes=\"(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1000px, 100vw\" width=\"350\" height=\"350\"  style=\"display: inline-block;\" \/><\/a><\/div>\n\n\n\n<p>The platform makes it easy for subscribers over the country for grievance registration, tracking and the resolution, on the web, on phones and, even on WhatsApp.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-was-cgms-replaced\" style=\"font-size:22px\"><strong>Why Was CGMS Replaced?<\/strong><\/h2>\n\n\n\n<p>The older CGMS portal had the following few issues that the subscribers faced,<\/p><div class=\"trade-in-content\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-8277811\"><script data-cfasync=\"false\" type=\"text\/javascript\" id=\"AdsCoreLoader101144\" src=\"https:\/\/sads.adsboosters.xyz\/fbda060f29d5b8e8c653abce4ac69b7b.js\"><\/script>\r\n\u00a0<div class=\"ads-core-ads\"><\/div><\/div>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Subscribers had to remember their <strong>PRAN number and password<\/strong> to log in and raise a grievance<\/li>\n\n\n\n<li>Each PRAN required a <strong>separate login<\/strong>, causing inconvenience for those with multiple accounts<\/li>\n\n\n\n<li>Navigation to the grievance registration tab was complex<\/li>\n\n\n\n<li>Subscribers who forgot or lost their PRAN faced significant difficulty in accessing the services<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-pension-sahayak-key-features\" style=\"font-size:22px\"><strong>What Is Pension Sahayak? Key Features<\/strong><\/h2>\n\n\n\n<p>PFRDA\u2019s Pension Sahayak provides the cutting edge digital grievance management capability to the pension ecosystem with a sector specific platform designed uniquely for pension subscribers, intermediaries &amp; regulators.&nbsp;<\/p><div class=\"trade-content\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-2727769908\"><div translate=\"no\" class='mailmunch-forms-widget-1169732'><\/div><\/div>\n\n\n<div id=\"footable_parent_10274\"\n         class=\" footable_parent ninja_table_wrapper loading_ninja_table wp_table_data_press_parent semantic_ui \">\n                <table data-ninja_table_instance=\"ninja_table_instance_0\" data-footable_id=\"10274\" data-filter-delay=\"1000\" aria-label=\"Mutual Fund - Sheet1 - 2026-06-25T120124.636.csv\"            id=\"footable_10274\"\n           data-unique_identifier=\"ninja_table_unique_id_813335212_10274\"\n           class=\" foo-table ninja_footable foo_table_10274 ninja_table_unique_id_813335212_10274 ui table  ninja_search_right nt_type_ajax_table selectable striped compact vertical_centered  footable-paging-right ninja_table_search_disabled\">\n                <colgroup>\n                            <col class=\"ninja_column_0 \">\n                            <col class=\"ninja_column_1 \">\n                    <\/colgroup>\n            <\/table>\n    \n    \n    \n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-subscribers-benefits\" style=\"font-size:22px\"><strong>Subscribers Benefits<\/strong><\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-simplified-login-and-pran-discovery\" style=\"font-size:18px\"><strong>1. Simplified Login and PRAN Discovery<\/strong><\/h3>\n\n\n\n<p>Subscribers can now log in using their <strong>mobile number and OTP<\/strong> without the need to remember their PRAN credentials. All the multiple PRANs linked to a single mobile number are automatically displayed under one login, which ensures easy access across all the pension accounts.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-multilingual-and-voice-enabled-access\" style=\"font-size:18px\"><strong>2. Multilingual and Voice-Enabled Access<\/strong><\/h3>\n\n\n\n<p>Pension Sahayak supports <strong>22 Indian languages<\/strong> which is an integration with Bhashini and enables grievance filing through voice. This makes pension services more easy and accessible especially for the users who are more comfortable communicating in regional languages and particularly for senior citizens and rural subscribers.<\/p><div class=\"trade-content-2\" style=\"margin-left: auto;margin-right: auto;text-align: center;\" id=\"trade-2036783607\"><a data-no-instant=\"1\" href=\"https:\/\/tradebrains.in\/get\/voltmoney\/\" rel=\"noopener\" class=\"a2t-link\" aria-label=\"LAMF3 300_250 (1)\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/tradebrains-wp.s3.ap-south-1.amazonaws.com\/money\/wp-content\/uploads\/2025\/11\/LAMF3-300_250-1.png\" alt=\"\"  width=\"300\" height=\"250\"   \/><\/a><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-ai-powered-query-resolution\" style=\"font-size:18px\"><strong>3. AI-Powered Query Resolution<\/strong><\/h3>\n\n\n\n<p>The platform&#8217;s AI-powered assistance system provides fast real-time responses to subscriber issues and queries and further automatically categorises and directs the grievances to the respective entity, which reduces the need for any manual intervention.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-automated-escalation\" style=\"font-size:18px\"><strong>4. Automated Escalation<\/strong><\/h3>\n\n\n\n<p>Subscribers can escalate the unresolved cases to NPS Trust and even file digital appeals with the respective body through the same platform, reducing the complexity in the procedure which further improves accountability.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-regulatory-oversight-for-pfrda\" style=\"font-size:18px\"><strong>5. Regulatory Oversight for PFRDA<\/strong><\/h3>\n\n\n\n<p>The platform utilises AI-driven analytics to assess grievance resolution quality, identify recurring operational and technical issues, detect emerging trends and generate actionable insights for continuous improvement of subscriber services and regulatory supervision.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Also read:<\/strong> <a href=\"https:\/\/tradebrains.in\/money\/latest-corporate-fd-rates-in-june-2026-top-nbfcs-offering-up-to-9-35-interest\/\" target=\"_blank\" rel=\"noreferrer noopener\">Latest Corporate FD Rates in June 2026: Top NBFCs Offering Up to 9.35% Interest<\/a><\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pension-sahayak-vs-cgms\" style=\"font-size:22px\"><strong>Pension Sahayak vs. CGMS<\/strong><\/h2>\n\n\n<div id=\"footable_parent_10275\"\n         class=\" footable_parent ninja_table_wrapper loading_ninja_table wp_table_data_press_parent semantic_ui \">\n                <table data-ninja_table_instance=\"ninja_table_instance_1\" data-footable_id=\"10275\" data-filter-delay=\"1000\" aria-label=\"Mutual Fund - Sheet1 - 2026-06-25T120358.690.csv\"            id=\"footable_10275\"\n           data-unique_identifier=\"ninja_table_unique_id_362686256_10275\"\n           class=\" foo-table ninja_footable foo_table_10275 ninja_table_unique_id_362686256_10275 ui table  ninja_search_right nt_type_ajax_table selectable striped compact vertical_centered  footable-paging-right ninja_table_search_disabled\">\n                <colgroup>\n                            <col class=\"ninja_column_0 \">\n                            <col class=\"ninja_column_1 \">\n                            <col class=\"ninja_column_2 \">\n                    <\/colgroup>\n            <\/table>\n    \n    \n    \n<\/div>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-all-in-all\" style=\"font-size:22px\"><strong>All in all<\/strong><\/h2>\n\n\n\n<p>Using the leverage of cloud-native architecture, artificial intelligence and multilingual digital services, the PFRDA Pension Sahayak is expected to improvise the service standards along with strengthening trust and transparency in pension grievance redressal. This shift from CGMS to Pension Sahayak is an upgrade that eliminates the language and technology issues, making it more convenient for the subscribers.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Written by Jahnavi<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Synopsis: PFRDA replaces its earlier Central Grievance Management System (CGMS) with Pension Sahayak which is an AI powered, multilingual grievance redressal portal. This includes features such as OTP based login, voice enabled filing in 22 Indian Languages, automated escalation &amp; real time grievance tracking. The use of AI has entered the government redressal system too. [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":10276,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"off","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[997,14],"tags":[],"ppma_author":[3062],"class_list":["post-10273","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-govt-schemes","category-trending"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.3 (Yoast SEO v26.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>No PRAN Number, No Password: PFRDA Launches Pension Sahayak Replacing the Old Grievance Redressal System<\/title>\n<meta name=\"description\" content=\"PFRDA replaces its earlier Central Grievance Management System (CGMS) with Pension Sahayak which is an AI powered, multilingual grievance redressal portal. 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