Synopsis: This article explains what a claim settlement ratio is, and lists the life insurers in 2026 along with their total claims paid, total benefit amount paid, and respective settlement ratios.
Even though the average CSR is above the standards, there are insurers like Shriram and Aditya Birla with 99% claims rate and IndiaFirst with 86.9%, showing the wide gap. This makes CSR an important factor to consider while purchasing an insurance policy.
What is the Claim Settlement Ratio
Claim Settlement Ratio (CSR) indicates the insurance company’s performance and credibility. It is calculated by dividing the number of claims settled by the total number of claims received. It gives an idea about how many of the claims that were raised by the policymakers were settled by the insurer. For example, if an insurer receives 10,000 claims in a year and settles 9,900 of them, then their CSR would be 99%
CSR of Life Insurers in the Individual Category in Terms of Number of Policies in 2026
CSR of Life Insurers in the Individual Category in Terms of Benefit Amount in 2026
A high claim settlement ratio is an indicator of an insurer’s operational efficiency, financial stability, and reliability. However, CSR should not be the only factor that should be viewed. Metrics such as product stability, transparency, and customer service should also be taken into consideration.
Source of Data: The claim settlement ratio figures cited in this article are based on the official data released by the Insurance Regulatory and Development Authority of India (IRDAI), as published in its Handbook on Indian Insurance Statistics and related regulatory disclosures. This handbook compiles annual claim settlement performance of life insurance companies in India, which is the basis for media reports such as the one on The Economic Time
Written by Nila Maria Jacob
