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Why are call centers unable to audit 100% agent conversations?

Why are call centers unable to audit 100% agent conversations?

by | Jun 28, 2024 | 11:10 am | Articles

Ensuring the quality and consistency of agent-customer interactions is paramount in call centers. That’s why call center audits are a critical tool for maintaining and enhancing this quality of service.  However, call center audits only 1-2% of conversations, leaving a huge chance of errors, compliance issues, and business opportunities.  This blog discusses the various aspects [...]
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