Synopsis: More than 50% of Global GCCs are concentrated in India and 28 million sq. ft. of office space leasing was in last year alone. Top metro cities are dominating the GCC landscape and there are more 1700 GCCs in India.
Global Capability Centers are offshore units of multinational corporations to handle strategic business operations, moving beyond traditional back office tasks that perform functions like R&D, technology, finance and analytics, leveraging local talent pools. GCC drives value through a combination of cost efficiency and access to specialized talent by improving the economic growth of India.
The GCC firms are expanding rapidly in today’s business market scenario. India is a dominant hub for GCC firms also considered as ‘GCC Capital of the world’, by 2030 it is estimated to reach a $110 billion market. GCCs are being set up in Tier 2 and Tier 3 cities. Bengaluru, Hyderabad, Chennai, Mumbai, Pune and Delhi NCR remain popular cities for GCC in India.
Top GCC Players in India in terms of-
A. Technology and Ecommerce
1. Microsoft India Development Center
- Location: It is one of the largest R & D centres located in Hyderabad, Bengaluru and Noida in India.
- Focussed area: It specialises in services like AI, Cloud, Security, software development, innovation, and Product Engineering.
- Services Provided: It also handles mission critical business applications for internal customers.
2. Amazon India
- Location: Major located cities in India are Bengaluru, Chennai and Hyderabad.
- Focussed area: It works on complex technology challenges like e- commerce websites, payments and digital products. These centers are the backbone of Amazon’s global operations.
- Services: Specific centers like consumer robotics software development center in Bengaluru focus on AI, ML and robotics.
3. Walmart Global Tech India
- Location: The major hubs in India are Bengaluru, Chennai and Gurugram.
- Focussed area: They provide services like developing technology solutions to enhance customer and associate experiences focusing on AI, augmented reality(AR) and cloud computing.
- Projects: Walmart has created Sparky, an AI shopping assistant for customer inquiries.
B. Banking and financial services
1. Goldman Sachs Services India
- Location: This company majorly operates from Bengaluru and Hyderabad.
- Focussed area: It provides corporate financial advisory services, equity and fixed income trading and investment research. This company serves leading corporate and institutional clients in India.
- Services: It also handles asset management solutions for a diverse set of institutional and individual clients.
2. JP Morgan Chase India
- Location: It is a fintech hub located in Mumbai, Bangalore and Hyderabad.
- Services: It provides a global wide support in corporate and investment banking, technology and business operations.
- Focussed area: It also focuses on investment support to small businesses. It is one of the leading firms in the financial services sector.
3. HSBC Global Technology Centers
- Locations: Prime locations in India are Pune, Hyderabad and Bengaluru, Chennai and Kolkata
- Focussed area: Handling offshore operations and analytics for GCCs.
- Services: Its main functions are developing and delivering innovative solutions focusing on software engineering and development, data & analytics, cybersecurity, cloud and infrastructure along with global payments and banking transactions.
4. Citi Global Services India
- Services: The centers handle crucial technology and data related processing.
- Focussed area: The company’s major focus is on its institutional clients group (ICG) and its global ‘Solution Centers’.
- Location: The major cities in India are Mumbai, Bengaluru, Chennai and Pune.
Also read: Top 6 Tier 2 Cities in India Emerging as GCC Hotspots
C. Consulting and Other Services
1. Deloitte India Delivery Center
- Location: Prime locations for Deloitte are Hyderabad, Bengaluru, Gurugram, Mumbai, Pune, Chennai and Kolkata.
- It is a leading taxation firm in India.
- Services: It provides tax consultancy services, Audit and Assurance, financial advisory in mergers and acquisitions.
- Focus area: It handles finance transformation for corporate clients.
2. Bosch Global Software Technologies
- Location: The centers of Bosch are located in Bengaluru, Pune and Hyderabad cities in India.
- Services: It is a subsidiary of Robert Bosch GmbH which provides end to end engineering, IT and business solutions.
- Focus area: The company’s main line of strength is Internet of things, sensors, cyber security and software development.
- Bosch is a software and technology powerhouse.
3. Shell Business Operations
- The company is located in Bangalore.
- Focus area: Its core business is Integrated energy, Trading and Supply.
- Services: Major functions are IT services, reporting and analysis, data management and analytics for AI along with control and compliance.
Conclusion
Global capability centers in India are in the leading phase as it is the future of the Indian economy. India is the hub for these centers located in prime cities like Bengaluru, Pune, Hyderabad, Mumbai and Chennai. These centers play a major role in technology engineering, financial services and Consulting professionals. Their main focus is digital transformation in services and providing investment and business solutions to the institution clients.
Written by Soumya M
