Travel search is crowded and price-sensitive, yet one player has built a durable edge by optimizing for trust at every step. Wego pairs reliable service with public proof of quality, and the data is hard to ignore.
- Trustpilot: 4.5/5 TrustScore, with 98% of negative reviews replied to and a typical reply time within a week. This shows clear proof of active, accountable support.
- #1 most downloaded flight app in MENA for the 3rd consecutive year.
- Google Play (Android): 4.6/5 average from ~187,000 reviews, 10M+ installs.
- Apple App Store (iOS): consistently high ratings across key stores:
- Saudi Arabia: 4.6/5 from 70.1K ratings
- UAE: 4.7/5 from 25K ratings
Ratings and download numbers are dynamic, but the pattern is consistent: Wego is highly rated across large, travel-active markets.
What’s Powering That Trust
Always-on human help:
Travelers can reach Wego via in-app chat, WhatsApp, phone, live chat, and email, 24/7. This isn’t a “submit a ticket and wait” model; it’s immediate escalation across channels travelers already use.
Region-savvy product decisions:
Wego supports localized payments (Apple Pay, Mada, KNET, and BNPL options like Tabby/Tamara) and shows clear local pricing to minimize FX surprises. These are all small details that create outsized confidence at checkout.
Verified partners and secure checkout:
The marketplace vets sellers and continuously monitors performance, and payments are encrypted with industry-standard protection, the parts of trust most consumers never see, but feel when things simply work.
Breadth without confusion:
Wego compares hundreds of airlines and OTAs in one place, then lets users narrow quickly with powerful filters and a Fare Calendar (available in select markets) to spot the cheapest date to fly. The result: fast, confident decisions.
Built for real travellers:
The app runs in 20+ languages across iOS, Android, and Huawei AppGallery, and even keeps booking details available offline, all practical features that reduce anxiety on the road.
Recognition That Compounds Credibility
Awards matter because they compress research for consumers and act as external validators that say, “you can trust this.” Wego’s shelf is stacked:
- World Travel Tech Awards — Middle East’s Best Flight Comparison Website (multiple years, incl. 2024)
- Arabian Travel Awards 2024 — Best Online Travel Marketplace (Saudi Arabia)
- Arabian Travel Awards 2025 — Golden App of the Year – Best Booking Application in the Region
Pair those trophies with public ratings—Trustpilot plus high app-store scores—and you create an easy, credible recommendation loop.
The Trust Flywheel: How It Drives Growth
Trust isn’t just a feel-good metric, it’s a growth engine:
- Reduced friction → higher first-purchase conversion. Localized payments, transparent pricing, and secure checkout raise completion rates at the moment of maximum risk.
- Great service → better public reviews → more organic installs. 24/7 support lessens bad experiences and creates more “five-star” stories. Those ratings improve app-store visibility and lower paid acquisition dependence.
- Verified marketplace → fewer disputes and refunds. Seller vetting and ongoing monitoring protect customers and brand equity, improving long-term retention.
- Award validation → faster brand selection. Accolades and third-party rankings act as shortcuts for undecided shoppers, compressing the path to “yes.”
- Product confidence → repeat usage. When travelers can reliably find the right fare (Fare Calendar + filters) and keep trip details offline, they come back and turn a one-off booking into habit.
Why Wego Stands Out Right Now
Being the most downloaded flight booking app in MENA is the outcome of a system designed around traveler confidence—language localization, always-on support, verified partners, secure payments, and transparent pricing—validated by awards and public ratings.
For travelers, that means fewer surprises and better outcomes. For the business, it means trust compounds into installs, bookings, and long-term loyalty.
